Enhanced Refundable Terms

Did you know that you are unlikely to get your ticket price refunded if you are no longer able to travel after booking due to an unexpected incident? Most fares are “restricted economy class”. This means that changes and cancellations by you are not permitted and the ticket won’t be refunded.

Receive a 100% refund of your ticket price* if you cannot travel and can evidence one of the many reasons in our Terms and Conditions, which you accept when you select a Refundable Booking.

Refund reasons include:

  • COVID-19 Infection See Details.
  • Adverse Weather
  • Illness / Injury
  • Home Emergency
  • Pre-existing Medical Condition
  • Theft of Documents
  • Pregnancy Complication
  • Jury Service
  • Death of Immediate Family
  • Court Summons
  • Public Transport Failure
  • Armed Forces & Emergency Services Recall
  • Flight disruption on the journey to your booking
  • Relocated for Work
  • Mechanical Breakdown of a vehicle to your booking
  • Changes to Examination Dates
  • And many more

Please see Terms and Conditions here.

What are the benefits of the Enhanced Refundable Terms?

→  easy to add when booking your airline ticket */ *Ticket price includes your fare and its taxes (does not incl any other extras).

→ get 100% of your ticket price* back within 48 hours if you need to cancel your trip at any time for one of the many unforeseen reasons listed.

If you want to cancel, the main booker needs to login at My Trips at least 24 hours before departure and select ‘I want to cancel my booking’ option. You will receive a confirmation from Travelgenio for cancellation.

* For bookings made prior to the 6th of July with Cancellation Protection Plus, click here.

Basic Refundable Terms

Get the cost* of your ticket reimbursed if you are unable to travel for medical reasons.

Did you know that in most cases, if something unexpected happens after booking that prevents you from flying, you will lose the cost of your ticket? The cheapest tickets often have the strictest conditions, which means that changes and cancellations are usually not allowed.

But what if you or your first-degree relative (parent(s), registered partner, child(ren)) is seriously ill or dies? Basic Refundable Terms protect you from losing all the money you paid for your ticket*. We offer the opportunity to add the Basic Refundable Terms to your flight booking.

*excluding booking fee and other products or extras.

What are the benefits of the Basic Refundable Terms?

→ easy to add when booking your airline ticket

→ cancellation is allowed up to 24 hours before your flight in case of illness or death of yourself, travellers on the same booking and first-degree relatives

→ get 75% of the ticket price* refunded to your account within 15 days (*excluding booking fee and other products or extras)

Important note!

If you use the Basic Refundable Terms, we need an official stamped medical certificate to process the refund.

Please note that Basic Refundable Terms can only be purchased during booking and cannot be added to the booking afterwards. The Basic Refundable Terms can not be cancelled or refunded.

If you want to cancel, the main booker needs to login at My Trips at least 24 hours before departure and select the ‘I want to cancel my booking’ option. You will receive confirmation of cancellation from Travelgenio.

The Basic Refundable Terms apply only if the passenger has no medical history of pre-existing conditions at the time of booking.

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