Frequently asked questions

Refund of your cancelled flight Service packages How can I change my ticket? I did not receive my ticket Information regarding COVID-19 (Coronavirus) Cancellation by the airline How much hand luggage can I take? When will I receive my ticket? How much check-in baggage can I take? How do I cancel my booking? How much is the cancellation fee? Do you have a suggestion or complaint? Can I change the flight date or route? How much does it cost to change my ticket? If your flight is delayed or cancelled How does online check-in work? Refund guarantee Is there a cancellation fee when I cancel my tic … Adding baggage while booking your flight ticket I accidentally booked the wrong ticket What do you do with an e-ticket? My booking was unsuccessful. Now what? Schedule change by the airline When can I check in online? Booking online: step by step